Re-install Silverlight with these filters disabled. If the initial installation was corrupted, you Windows" and disable any other pop-up blockers or add-on filters. (the gear icon if Menu is hidden), un-check " Block Pop-Up
If one of these preferences was not already enabled, try to log into CTI.Re-open your browser and try to log into CTI Navigator Web again.(i.e., uninstall version 1, 2 or 3 if listed).ĥ is the current version, if it is not workingĬorrectly in your browser, you may want to replace it with version 4. Un install any version of Silverlight earlier than version.Installed by selecting Help > " Installed Plug-ins"įirefox, verify the version and status of Silverlight by selecting in Safari, verify that Silverlight is recognized as.Installed Version of Silverlight" link, or Silverlight is installed either by clicking on the " Verify Re-open your browser and use it to verify which version of.Close all your browser screens (Safari and any other browsers).Make sure the Silverlight plug-in is enabled inĮach of the following steps until the problem is resolved. If anyone has a suggestion I'll be exceedingly grateful. However if that fails I'm stuck and I really need to solve the issue ASAP. I searched all the forums and sent him this piece of advice (see below). When that didn't work he tried Safari and experienced the same problem.Īpparently the installation of SL seems to complete Ok but as soon as he navigates to the app the SL install icon appears telling him he needs to install SL. He was using FF so I suggested he close the browser completely and retry.
Not being a Mac user I cannot experiment using the various suggestions I have found and my problem is that the Mac user in question is a VIP client who is becoming disenchanted because he cannot get past the Silverlight plugin install step in order to runĪpparently he has a new Mac with a 1.3 Mhz cpu so is this his problem "1.83 GHz (or higher) processor is required"? I would have thought that was only a performance related issue.
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